Frequently Asked Questions
Everything you need to know about your BRU EYEWEAR experience.
How do I know if the frames will fit my face?
Each product page includes detailed measurements for lens width, bridge width, and temple length. We also offer a virtual try-on feature for select styles to help you find the perfect match.
Do you offer prescription lenses?
Yes, we provide high-quality prescription lenses including single-vision, progressive, and blue-light blocking options. Simply upload your valid prescription during the checkout process.
What is your return policy?
We offer a 30-day hassle-free return policy for all non-prescription frames. Items must be in their original condition and packaging. Please note that custom prescription lenses are non-refundable.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For prescription orders, please allow an additional 5-7 business days for our lab to custom-craft your lenses before dispatch.
Are your sunglasses UV protected?
Absolutely. All BRU EYEWEAR sunglasses provide 100% UVA/UVB protection to ensure your eyes are shielded from harmful rays while maintaining peak style.
What materials are used in your frames?
Our frames are crafted from premium materials including hand-polished cellulose acetate, lightweight stainless steel, and aerospace-grade titanium for maximum durability and comfort.